Your Profile
How do I change my username/email address?
How do I change my password?
How do I change my contact information?
How do I change my email subscriptions?
If I’ve updated my email address, why is it still showing my old address on the subscriptions page?
Classroom Courses
How do I access my Online Student Center?
How do I find out how I did on my test?
When is my next class?
How can I score my own tests?
How do I find a course or tutor in my area?
How do I contact my local course office?
Why are there no classes listed for my area?
Online Courses
How can I access my online course?
How should I get started with my online course?
Why didn't I receive an email confirmation of my enrollment?
How long will I have access to my course for?
How can I extend access to my course?
ExpressOnline Courses
Why doesn't the ExpressOnline course cover every topic on the test?
How do I upgrade my ExpressOnline course?
Online Course Tools
What is the dashboard?
How do I disable pop-up blockers so that I can access my dashboard?
How do I navigate through all of my online course material?
How do I download PDF files?
Online Practice Tests
What are the technical requirements necessary to take a test online?
Can I retake a practice test?
Why didn't my essay save?
How long does it take for essays to be graded and returned?
How can I find out my essay scores?
Online Demos (Free Practice Tests)
How do I access my free test?
How can I view my Score Report?
Can I retake my free test?
Is the free test different from the ones you get when you enroll in a course or buy a book?
How long do I have access to the Online Demo for?
The Cracking Books
How do I register my Cracking book?
How do I access my free tests?
Do you support older editions of the Cracking books?
Do you support the old Cracking CDs?
Your Profile
Q: How can I change my username/email address? (back)
Your username on our website is also your email address. If you email address changes, you may want to update your username and contact information on our site to reflect that. To update your email address, just follow these steps:
1. sign in using your old email address
2. click on the "Welcome" link in the top right
3. update your email address and click "Save"
Just remember: the next time you log into the website, you'll want to use your new email address to log in.
Q: How can I change my password? (back)
You can change your password at any time by following these steps:
1. sign in
2. click on the "Welcome" link in the top right
3. enter your new password and click "Save"
Just remember: the next time you log into the website, you'll want to use your new password to log in.
Q: How do I change my contact information? (back)
You can update your contact information on our website at any time by following these steps:
1. sign in
2. click on the "Welcome" link in the top right
3. click on the "Contact Info" link
4. update your email address and click "Save"
Q: How do I change my email subscriptions? (back)
You can update your contact information on our website at any time by following these steps:
1. sign in
2. click on the "Welcome" link in the top right
3. click on the "Your Subscriptions" link
4. check or uncheck the boxes to subscribe to or unsubscribe
6. click "Submit"
Q: If I’ve updated my email address, why is it still showing my old address on the subscriptions page? (back)
The email address listed on your subscriptions page will update next time you log in. To update your email address on this page now, simply log out and log back in.
Classroom Courses
Q: How do I access my Online Student Center? (back)
Our classroom students can access supplementary online content for their courses via an online resource that we call the Online Student Center. GRE, GMAT, and MCAT students take their practice tests online through their Online Student Center.
To access your Online Student Center, follow these steps:
1. go to http://www.princetonreview.com
2. click on the "Student Tools" link in the top right corner of the screen
3. enter your username and password to log in
4. click on the Online Student Center link listed under "Your Courses"
Q: How do I find out how I did on my test? (back)
To access your online Score Reports, follow these steps:
1. go to http://www.princetonreview.com
2. click on the "Student Tools" link in the top right corner of the screen
3. enter your username and password to log in
4. click on the Score Report link listed under "Your Test Scores/Reports"
Q: When is my next class? (back)
To access your course schedule, follow these steps:
1. go to http://www.princetonreview.com
2. click on the "Student Tools" link in the top right corner of the screen
3. enter your username and password to log in
4. click the Online Student Center link listed under "Your Courses"
5. click the "Your Course" button in your Online Student Center
6. click the "Class Schedule and Info" link
7. click the class info link that loads to the right
To access your MCAT or LSAT course schedule, follow these steps:
1. go to http://www.princetonreview.com
2. click on the "Student Tools" link in the top right corner of the screen
3. enter your username and password to log in
4. click the Online Student Center link listed under "Your Courses"
5. click the "Your Course" link
Q: How can I score my own tests? (back)
If you're an SAT or ACT student, you can score practice tests through your Online Student Center. To access your course schedule, follow these steps:
1. go to http://www.princetonreview.com
2. click on the "Student Tools" link in the top right corner of the screen
3. enter your username and password to log in
4. click the Online Student Center link listed under "Your Courses"
5. click the "Your Course" button in your Online Student Center
6. click the "Score Your Tests" link
7. follow the on screen directions from there
Q: How do I find a course or tutor in my area? (back)
To find a course or a tutor in the U.S. or Canada, use our CourseFinder tool. For international course offerings, please visit our international directory.
Q: How do I contact my local course office? (back)
To speak with a staff member at your local TPR office, call 866-TPR-PREP.
Q: Why are there no classes listed for my area? (back)
Princeton Review offers classroom and tutoring programs in most cities across the U.S. and Canada. However, if you can't locate a course in your area please explore the various Online course options.
Princeton Review Online offers programs for PSAT, SAT, ACT, GRE, GMAT, LSAT, and USMLE Step 1.
Online Courses
Q: How can I access my online course? (back)
Once you're enrolled, you'll be able to access all of your online course content through our website. To access your online course, follow these steps:
1. go to http://www.princetonreview.com
2. click on the "Student Tools" link in the top right corner of the screen
3. enter your username and password to log in
4. click the online course link listed under "Your Courses"
Q: How should I get started with my online course? (back)
The first time you open your Princeton Review online course, you will see an introductory movie.
After the movie, you'll be taken to your online course window. Click the "Account" button at the bottom of the screen, and the Your Account window will pop up. Enter your personal information (including previous scores and goal scores).
When you're ready to start learning, click the "Your Course" button. All of the major topics and associated lessons for your course are listed here. Just start from the top and work your way down!
Q: Why didn't I receive an email confirmation of my enrollment? (back)
As soon as you enroll in your online course, a confirmation email should be sent to the email address that you used as your username. If you did not receive that email, it may be that your address was misspelled. To correct this error, please contact the Princeton Review Online course office at 888.755.7737.
Q: How long will I have access to my course for? (back)
When you purchase an online course, you have access for a set period of time. Our Online and LiveOnline courses come with 120 days of access from the date of enrollment. Our ExpressOnline courses come with 30 days of access from the date of enrollment.
Our PSAT and USMLE courses come with 90 days of access.
Q: How can I extend my course? (back)
Course extensions can be purchased at the following rates:
- $99 for 1 month
- $200 for 3 months
- $350 for 6 months
If you are interested in extending your course access, please contact the Princeton Review Online course office at 888.755.7737.
ExpressOnline Courses
Q: Why doesn't the ExpressOnline course cover every topic on the test? (back)
Our ExpressOnline courses were designed to offer students with the best test preparation possible in a very short period of time. In order to maximize their effectiveness, we've kept them focused on the content and strategies that (a) you can master quickly and (b) will be the most useful on test day.
If a particular topic would take too long to cover or if it won't feature heavily on the test, we've left it out. If there are areas of the test that you would like to review, but that are not covered in your ExpressOnline course, we recommend that you enroll in one of our comprehensive online or classroom courses.
Q: How do I upgrade my ExpressOnline course? (back)
ExpressOnline students can upgrade to one of our Online or LiveOnline courses at any time by contacting the Princeton Review Online course office at 888.755.7737. The amount you paid for the ExpressOnline course will be credited towards the purchase of the larger course.
Online Course Tools
Q: What is the dashboard? (back)
"The dashboard" is our generic name for the special pop-up window that students use to access their online course tools. You can open your dashboard from the Student Tools page. (Click the link that appears under the "Your Courses" header.)
For more specific instructions on how to access your dashboard, select your user type from the choices below:
Q: How do I disable the pop-up blockers so that I can access my dashboard? (back)
Because the dashboard pops up in a new window, you'll need to disable any pop-up blockers in place on your computer before you can open up your dashboard.
Your computer may have multiple redundant pop-up blockers. If so, all of them will need to be disabled before you can continue.
For information on how to disable the pop-up blockers on your computer, select your browser from the list below:
If you have disabled all the pop-up blockers associated with your browser, but your pop-ups are still blocked, check these categories as well:
POP-UPS: Internet Explorer (back to pop-ups)
Follow the instructions below to disable any pop-up blockers associated with your Internet Explorer web browser.
Browser Specific Pop-Up Blockers
Internet Explorer comes with a built-in pop-up blocker that’s extremely easy to turn on and off. To disable your IE pop-up blocker, follow these steps:
1. select "Tools" from the File menu
2. click "Pop-Up Blocker"
3. in the mini-window that opens, click "Turn Off Pop-Up Blocker"
If the mini-window already says "Turn On Pop-Up Blocker", leave the settings as is and continue to the next step.
Toolbar Specific Pop-Up Blockers
In addition to the standard pop-up blocker that you’ve already disabled, your copy of Internet Explorer may include additional pop-up blockers as a part of your custom toolbars. To identify the custom toolbars installed on your browser, follow these steps:
1. select "View" from the File menu (or "Tools" for some versions of IE 7.0)
2. click "Toolbars"
3. examine the mini-window that opens
This is a list of Toolbars that are installed for your browser. Look for any toolbars that do NOT appear in the following list:
- Address Bar
- Explorer Bar
- Favorites
- Feeds
- History
- Links
- Standard Buttons
- Status Bar
Any toolbars NOT listed above are custom toolbars that were added to your browser after it was installed. There are hundreds of custom toolbars available, including "Google Toolbar," "Yahoo Companion," "AIM Search," and "MSN Toolbar," and many of these custom toolbars include built-in Pop-Up Blockers.
Toolbars with checks next to their names are currently displayed in your browser. But even a toolbar that’s unchecked can block pop-ups. Select each unchecked toolbar in turn, until all toolbars are displayed in your browser.
Look through the controls for each toolbar for anything related to pop-ups or to "ad blocking." Be sure to check any "options" or "settings" controls that you find on the toolbar. Disable any pop-up blocker controls which you find.
An Important Note About Pop-Up Blockers
Some pop-up blockers may provide an "allow pop-ups for this site" option. If you are having trouble viewing pop-ups, do not select this option, as it may not allow all of the pop-up features used in your dashboard.
POP-UPS: Firefox (back to pop-ups)
Follow the instructions below to disable any pop-up blockers associated with your Firefox web browser.
Browser Specific Pop-Up Blockers
Firefox comes with a built-in pop-up blocker that’s extremely easy to turn on and off. To disable your Firefox pop-up blocker, follow these steps:
1. select "Tools" from the File menu
2. click "Options"
3. select the "Content" icon at the top of the Options window
4. un-check "Block pop-up windows" and click "OK"
If the “Block pop-up windows” option is already unchecked, leave the setting as is and continue to the next step.
Toolbar Specific Pop-Up Blockers
In addition to the standard pop-up blocker that you’ve already disabled, your copy of Firefox may include additional pop-up blockers as a part of your custom toolbars. To identify the custom toolbars installed on your browser, follow these steps:
1. select "View" from the File
2. click "Toolbars"
3. examine the mini-window that opens
This is a list of toolbars installed for your browser. Many toolbars include built-in pop-up blockers. Only the toolbars with checks next to their names are currently displayed in your browser, but even a toolbar that’s unchecked can block pop-ups. We need to check them all. Select each unchecked toolbar in turn, until all toolbars are displayed in your browser.
Look through the controls for each toolbar for anything related to pop-ups or to "ad blocking." Be sure to check any "options" or "settings" controls that you find on the toolbar. Disable any pop-up blocker controls which you find.
An Important Note About Pop-Up Blockers
Some pop-up blockers may provide an "allow pop-ups for this site" option. If you are having trouble viewing pop-ups, do not select this option, as it may not allow all of the pop-up features used in your dashboard.
POP-UPS: Security Software (back to pop-ups)
Many computer and internet security programs include built-in pop-up blockers, including:
- Norton Internet Security
- Zone Alarm
- McAfee Internet Security Suite
In most cases, you can disable the pop-up blockers associated with these programs without disabling the program itself.
Similarly, disabling the main program does not generally disable the pop-up blocker.
You can access the settings for your most security software through your system tray (the set of icons that appears in the bottom right corner of your screen by the clock). For instructions on how to disable the pop-up blockers included with your security software, please see the documentation that came with the software.
POP-UPS: Other System Tray Programs (back to pop-ups)
These are becoming less common, but you may have one or more standalone pop-up blocker programs which show up in your system tray (the set of icons that appears in the bottom right corner of your screen by the clock). You can usually identify these by the names, such as "Popzilla," "Ad Assassin," or some other name with "Pop" or "Ad" in it.
Many of these have a “disable” option that you can select by right-clicking on the icon. If not, click the icon to open the program and select the “disable” option found within.
Q: How do I navigate through all of my online course material? (back)
When you click on the "Your Course" or "Practice" buttons on your dashboard, you'll see a list of topics listed in the gray area. When you click on a topic, the list of associated lessons (and other related content) will appear in the white area to the right. Click on an individual item to launch it.
To scroll to the next list of topics, click on the triangular up and down arrows to the right of the gray box. The arrows will turn gray when you can't scroll any further in that direction.
Q: How do I download PDF files? (back)
Some of our online course materials are stored as PDF files. If you have Adobe Reader, Adobe Acrobat, or another PDF reader, you should be able to open up any of these files.
Adobe Reader is free for download from www.adobe.com.
If you have Adobe Reader or Adobe Acrobat installed, but you're having trouble opening them in your browser, follow these steps:
[for Internet Explorer]
1. close your browser
2. launch Adobe Reader (or Acrobat)
3. go to "Edit" > "Preferences..."
4. select "Internet" from the list of categories
5. un-check the "Display PDF in browser" box
6. click "OK" and close Adobe Reader/Acrobat
[for Firefox 1.5]
7. open your browser
8. go to "Tools" > "Options"
9. click the "Downloads" tab
10. click the "View & Edit Actions" button
11. select "PDF" (in the "Extension" column)
12. click the "Change Action" button
13. select "Open them with the default application"
14. click "OK" > "Close" > "OK" to close out all the windows
[for Firefox 2.0+]
15. open your browser
16. go to "Tools" > "Options"
17. click the "Content" tab
18. Click the "Manage..." button under "File Types" at the bottom of the page
19. select "PDF" (in the "Extension" column)
20. click the "Change Action" button
21. select "Open them with the default application"
22. click "OK" > "Close" > "OK" to close out all the windows
When you make this change, PDF files will open in Adobe Reader/Acrobat itself, rather than in the browser.
Online Practice Tests
Q: What are the technical requirements necessary to take a test online? (back)
In order to access our online course content, you'll need to have a high-speed internet connection, and you'll need to access our website using Internet Explorer 6.0+ or Firefox 1.5+.
Q: Can I retake an online practice test? (back)
Absolutely! You can retake your online practice test as many times as you like. When you return to a completed test, you'll see a "review" and a "delete" button. If you click the delete button, your original answers will be deleted, and you'll be able to begin again.
Remember, if you delete your test, it's gone! You won't be able to go back and check your score or review your answers later.
(Our MCAT tests are the exception to this rule. You can retake an MCAT test as many times as you'd like, and we'll keep a copy of each set of answers you submit.)
Q: Why didn't my essay save? (back)
In order to make sure that your essays save properly, it is imperative that you click the *save* button before clicking next or allowing time to expire. If an essay isn't saved at the time of submission, there's no way to go back and recover the essay later.
Q: How long does it take for essays to be graded and returned? (back)
The Princeton Review will grade essays in the order that they are submitted. Most essays are scored within 3-5 days, but it may take a little longer during busier times of the year.
Q: How can I find out my essay scores? (back)
Once your essays have been graded, your scores and feedback will be uploaded to your Score Report.
Online Demos (Free Practice Tests)
Q: How can I access my free test? (back)
We offer free online practice tests for the ACT, SAT, GRE, GMAT, LSAT, MCAT, and USMLE Step 1. If you would like to access one of these tests, follow these steps:
1. go to http://demo.princetonreview.com
2. select the test that you would like to take from the drop down menu
3. enter your username and password to log in
4. click on the Online Demo link that appears under "Your Courses" on your Student Tools page
5. click on the "Practice" button, in the new window that pops up
Q: How can I view my Score Report? (back)
If you'd like to return to your free practice test later on, follow these steps:
1. go to http://www.princetonreview.com
2. click on the "Student Tools" link in the top right corner of the screen
3. enter your username and password to log in
4. click on the Score Report link listed under "Your Test Scores/Reports"
Q: Can I retake my free test? (back)
Yes! When you return to a test that you have already taken, you will have the option to review your Score Report or to delete and retake your test. Unfortunately, there's no way to retake your test without deleting your test results first.
Q: Is the free test different from the ones you get when you enroll in a course or buy a book? (back)
Generally, no. The free test is one of the tests that you have access to once you buy a book or enroll in a classroom or online course.
(There is one exception: the SAT Demo test is a unique test that is not available anywhere elsewhere.)
Q: How long do I have access to the Online Demo for? (back)
You automatically have access to the Online Demo for 30 days. After 30 days, you will need to go back to http://demo.princetonreview.com and re-select your Online Demo from the drop down menu.
The Cracking Books
Q: How do I register my Cracking book? (back)
If you register your Cracking book at our website, you'll get free access to online practice tests and other great resources. To register your book, just follow these four easy steps:
1. create a username and password on PrincetonReview.com
2. direct your browser to http://www.princetonreview.com/cracking
3. enter the serial number that appears on the inside back cover of your book
4. click "Start"
Your serial number is a combination of digits from 0-9 and letters from A-F, separated by dashes. Please be sure that you've copied it exactly.
(For a small number of our books, we ask that users enter the book's ISBN number instead. For complete instructions, read the http://www.princetonreview.com/cracking page carefully.)
Once your book is registered, a link to your online tools will appear on your Student Tools page under "Your Courses."
Q: How do I access my free tests? (back)
Once you've registered your book, you can access your free tests (and all your other online resources) by following these steps:
1. go to http://www.princetonreview.com
2. click on the "Student Tools" link in the top right corner of the screen
3. enter your username and password to log in
4. click on the Cracking Online Tools link listed under "Yours"
Q: Do you support older editions of the Cracking books? (back)
As you may know, new editions of our Cracking books come out every year. We currently support the two most recent editions of these books.
Q: Do you support the old Cracking CDs? (back)
Some older Cracking books were sold with a CD that included several free practice tests. Unfortunately, we no longer support those tests.